What Is Responsible Gambling?
Responsible gambling means engaging with betting and gaming activities in a way that is conscious, controlled and within your personal financial and emotional limits. It is the shared responsibility of the player and the platform — and at Crikex, we take our side of that responsibility seriously.
For most people, placing a bet on a Pakistan vs India T20 match or spinning a slot during downtime is a harmless leisure activity. The concern arises when gambling stops being fun and starts affecting your finances, relationships or mental wellbeing — often without the player noticing the shift.
Crikex provides tools that help you set clear limits before problems develop and access immediate support if they do. These tools are built into your account dashboard — not buried in a support page — because we believe they should be easy to reach when you need them.
Core principle: Gambling should be a source of entertainment, not income. Never bet money you cannot afford to lose, and never chase losses with larger bets. If you find yourself doing either of these things, it is time to use the tools on this page.
18+ Access — Strictly Enforced
Crikex is an adults-only platform. You must be at least 18 years of age — or the higher minimum age required by the Operator's license jurisdiction — to register an Account, make a deposit or place any bet on the platform.
Age verification is conducted as part of our Know Your Customer (KYC) process. The Operator may request proof of age at any point. Any Account found to belong to a person under the minimum age will be closed immediately and all deposits returned to the verified payment method.
Protecting minors: If you believe a person under 18 has accessed the Crikex platform — including through a family member's account — contact us immediately at [email protected]. We will investigate and act promptly. Consider using parental control software on shared devices to restrict access to gambling websites.
Your Responsible Gambling Toolkit
All the tools below are available directly in your Crikex Account dashboard. You do not need to contact support to set deposit limits or cooling-off periods — you can apply them yourself, immediately.
Deposit Limits
Set a daily, weekly or monthly cap on how much you can deposit into your Crikex Account, denominated in PKR. Once a limit is in place, it cannot be increased without a mandatory cooling-off period — but reductions take effect immediately. This is one of the most effective ways to keep your gambling spend firmly within your personal budget.
Loss Limits
Set a maximum amount you are willing to lose over a defined period — daily, weekly or monthly — displayed in PKR. When your losses reach the limit you have set, you will be prevented from placing further bets until the period resets. Loss limits help you stay in control even during a losing streak, removing the temptation to keep playing to recover funds.
Session Time Limits
Set a maximum duration for each gambling session. When your session time is approaching its limit, you will receive a notification. Once the limit is reached, your session will end and you will need to log back in to continue. Time limits are especially helpful for preventing extended late-night sessions that can impair judgement — a common pattern for players watching PSL or IPL coverage.
Reality Check Reminders
Enable periodic pop-up reminders during your session that display how long you have been playing and your net result for the session. Reality checks interrupt the flow of play at a time you choose — every 30 minutes, every hour, or at another custom interval — giving you a moment to decide consciously whether to continue or stop.
Cooling-Off Period
Take a structured break from gambling for a period of your choosing — 24 hours, 7 days, 30 days or 90 days. During a cooling-off period your Account remains open and your Balance is preserved, but you cannot make deposits or place bets. The cooling-off period cannot be shortened once activated but ends automatically when the period expires.
Self-Exclusion
Self-exclusion is a binding measure that prevents all access to your Crikex Account for the duration selected — a minimum period set by the Operator or indefinitely. It can be activated in your Account settings or by contacting support. Self-exclusion is the appropriate tool when you feel you need a meaningful break from gambling, not just a short cooling-off period. It cannot be reversed before the minimum period expires.
How to Activate Your Safety Tools
All responsible gambling tools on Crikex are accessible in a few steps. You do not need to call a support line or wait for approval — most limits activate immediately once set.
- Log in to your Crikex Account using your registered email and password.
- Navigate to Account Settings — the icon in the top right corner of the platform interface.
- Select Responsible Gambling from the settings menu to view all available player safety tools.
- Choose the tool you wish to apply — deposit limit, loss limit, session timer, cooling-off period or self-exclusion.
- Enter your preferred limit amount (in PKR) or time period and confirm. Restrictions apply immediately.
- For self-exclusion or if you encounter any difficulty, contact our support team at [email protected] — available around the clock.
A Quick Self-Check
If you find yourself agreeing with several of the statements below, it may be time to use the tools available in your Account or to speak with a professional support service.
I have tried to cut back on gambling but found it difficult to stick to my intention.
I have placed bets with money I needed for essential expenses — rent, food, phone bills.
I have increased my stakes to recover losses from a previous session.
I feel anxious, irritable or distracted when I am not able to gamble.
I have hidden my gambling activity from family members or close friends.
Gambling has caused me to miss work, study commitments or important family events.
I think about gambling frequently throughout the day, even when I am doing other things.
If two or more of these statements resonate with you, please consider activating a self-exclusion through your Account settings or contacting our support team. Speaking to someone is a sign of strength, not weakness.
Self-Exclusion: Immediate Protection
Self-exclusion is the most comprehensive player protection tool available on Crikex. Activating it immediately blocks your access to the platform for the duration you select — no deposits, no bets, no re-entry before the period ends.
You can activate self-exclusion at any time, day or night, through your Account settings or by contacting our support team. There is no waiting period and no fee. Your Account Balance at the time of exclusion is preserved and can be withdrawn subject to completed KYC verification.
Important: Self-exclusion is a serious commitment. Once activated, it cannot be shortened or reversed before the minimum period expires. If you are in crisis, please reach out to our support team or an independent counselling service rather than attempting to bypass this protection.
Or contact [email protected] to activate immediately.
Crikex's Responsible Gambling Commitments
Player protection at Crikex is not a compliance exercise. These commitments reflect how the platform is built and operated — from the tools in the Account dashboard to the way our support team is trained to handle welfare concerns.
We are aware that players across Pakistan — in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — may have limited access to in-person gambling support services. For this reason, Crikex places particular emphasis on building accessible, practical tools directly into the platform rather than redirecting players to resources that may not be locally available.
Players who have activated limits, cooling-off periods or self-exclusion are removed from all promotional communications for the duration of those measures.
Every account is subject to KYC-based age verification. No account with unverified age documentation can process a withdrawal.
Tightening limits — reducing a deposit cap, for example — takes effect immediately. Loosening limits requires a mandatory cooling-off period before the change applies.
Our systems flag account activity patterns associated with problem gambling — such as rapid deposit-loss cycles or unusually prolonged sessions. Flagged accounts may be contacted proactively by our player welfare team.
Crikex does not misrepresent the odds of winning. Game return-to-player (RTP) rates are provided in the help section of each game. We do not promote gambling as a way to make money or resolve financial difficulties.
A self-excluded player cannot be re-engaged through bonus offers, loyalty programmes or any other marketing channel for the duration of the exclusion. Self-exclusion is honoured across the entire Crikex platform without exception.
Keeping Gambling in Its Place
These are not rules — they are practical guidelines that experienced responsible gamblers follow to keep their play enjoyable and sustainable over time.
Only Bet What You Can Afford
Set a dedicated entertainment budget for gambling — separate from your rent, utility bills, school fees and other essential expenses. Treat it like a ticket to a cricket match: once spent, the experience is over regardless of the result.
Never Chase Losses
Placing larger bets to recover money already lost is the single most common pattern associated with problem gambling. Losses are the cost of entertainment, not debts to be recovered. If you have hit your session loss limit, stop — that is exactly what the limit is there for.
Take Regular Breaks
Long sessions, especially during live matches that run late into the night, reduce your ability to make clear decisions. Step away regularly, hydrate, and reassess your session result. Use the reality check reminder tool in your Account to make breaks automatic.
Don't Gamble to Manage Stress
Gambling while feeling stressed, anxious, depressed or under the influence of alcohol increases the likelihood of impulsive decisions and problem behaviour. If you are going through a difficult period, it is better to take a break than to play.
Keep Friends & Family in the Loop
Secrecy around gambling is an early warning sign. Trusted family members or friends who know you gamble for entertainment can provide a valuable perspective if your behaviour starts to change. Talking openly about it removes the stigma and builds accountability.
Review Your Activity Regularly
Your Crikex Account dashboard shows your full deposit, withdrawal and betting history. Review it monthly. If the total amount wagered or lost is higher than you expected or intended, it is a clear signal to revisit your limits before the pattern worsens.
Pakistan legal context: Pakistan's Prevention of Gambling Act, 1977 and related provincial legislation restrict gambling activities. Crikex does not hold a gambling license issued by the Government of Pakistan, any provincial authority, the PTA or the State Bank of Pakistan, and makes no claim that online gambling is lawful under Pakistani law. Users are solely responsible for verifying the legal status of online gambling in their jurisdiction before registering or depositing. This content is informational only and does not constitute legal advice.
Play Smart. Play Within Your Limits.
Crikex is designed to be an enjoyable, mobile-first betting experience for Pakistani players. Responsible play keeps it that way. Visit our FAQ for answers to common responsible gambling questions, or head to the homepage to explore the platform.
18+ only. Gambling involves financial risk. Check local laws before registering. Terms & Conditions